We Are Still Here to Help!
As always, the safety and security of our employees and customers remain our highest priority. Although we are limited in how we can conduct business we are still here to provide the best quality of service that you have come accustomed to here at Palladino BMW. In our service department we have implemented new procedures so we can offer you, our valued customer a contact free service interaction.
Due to COVID-19 we are asking all customers to leave keys in vehicle once in the drive-thru. The drop box is being cleaned/sanitized thoroughly and regularly.
[x] Fill in the envelope with all appointment details
[x] Input your name and preferred method of contact
[x] Sign the envelope and place in the drop box
You can expect a follow up from your service advisor to review the details of your appointment.
We offer texting options to maintain an easy method of contact between you and your service advisor. We will update you throughout the day on the progress and status of your vehicle. Our dealership is now closed to all traffic therefore we are offering e-payment options as well as payment by phone. Currently, we are only accepting credit card payment.
For your Safety
Our technicians are taking all precautions necessary to ensure your safety.
[x] steering wheel, shifter, and seat covers as well as floor mats.
[x] disinfecting keys
[x] disinfecting door handles and steering wheels
We would ask for the safety of our technicians that you remove all personal belongings such as (napkins, coffee cups, gym bags, clothing, food etc.) from the vehicle.
For the protection of our team, if you are feeling unwell, we ask that you refrain from dropping your vehicle off. We will still be here once you are feeling better!
Thank you for choosing Palladino BMW for all your service needs.