Build & Price FAQ

How do you order a new BMW from Palladino BMW?
BMW is leading the Luxury Market for having the fastest turn around time for builds and we’ve developed a seamless process to assist our clients in ordering a new BMW. To begin, we ask that you schedule an appointment with a Product Genius who will guide you through various vehicle configurations or you can use the Build and Price tool to custom build your own then submit your build to

From there, we will confirm your BMW configuration with your preferred method of contact, whether it’s in person, over the phone or through email, and upload the order to BMW Canada’s portal. Once your new BMW vehicle configuration has been submitted, we require a $1,500-$2,500 deposit to reserve your build. The amount of the deposit is dependent on the price of your new BMW. You will receive periodic updates from our General Sales Manager, Ellis Boucher from the time your configuration is submitted until your vehicle has arrived at our dealership. The first update will be when your BMW is badged with a vehicle identification number and given an estimated time of arrival. Please note that the timeline could change due to unexpected delays due to the pandemic.

When can I expect my BMW factory order to arrive at the dealership?
Depending on the vehicle, a new build from BMW will take approximately 8-16 weeks to be delivered to the dealership. BMW will email out a bulletin to General Sales Manages to if we are to expect any delays or feature removals. We are also updated in our internal portal as soon as the vehicle goes through various stages of the process.

What’s the difference between buying off the lot or factory ordering my BMW?
When you buy a vehicle off the lot, you are driving away in the vehicle that we have at the dealership in our inventory. This is also referred to as the vehicle being “in stock.” At times you may be given a better deal if the vehicle is in stock – this varies month to month from the OEM.*

When you configure your factory order build, you have the ability to customize everything in your BMW from the exterior colour, interior colour, and trim to the wheels, upholstery, packages and options. Please note that some features may not be available at this time. As indicated above, it could take approximately 8-16 weeks for your new BMW to arrive at Palladino BMW.

If you have any questions about building your next BMW, our team of automotive professionals would be happy to assist you.

*Some conditions apply. See dealer for details.